Refund policy

Something wrong with your order?

Contact info@eliteperformancewear.com.au with your order number or other proof of purchase, a description of the issue and photos if available. EPW handles issues with purchases from this store, including supplier-dispatched products. We will explain the assessment and return arrangements; contact us for the appropriate return address.

Your consumer rights

Your rights under the Australian Consumer Law apply where relevant and are not excluded by this policy, customisation or artwork approval. For a major failure with goods, you may choose a refund or replacement, or keep the goods and seek compensation for their reduced value. For a minor fault, we will arrange a free repair within a reasonable time, or another remedy required by law. Other rights, including compensation for reasonably foreseeable loss, may also apply.

If a product is confirmed faulty, EPW covers reasonable return costs. Keep your postage receipts. For bulky faulty goods that cannot reasonably be returned, contact us to arrange collection.

Changes, cancellations & sizing

Contact EPW promptly to request a change or cancellation. For custom orders, confirm sizes, artwork and quantities before approving production. Change-of-mind requests are assessed against your agreed order terms and production status; this does not limit rights concerning faulty, misdescribed or otherwise non-compliant goods.